Flight Attendant 1, Delta Flight Attendant Interview Practice

A flight attendant should welcome the passenger and explain the costs of the new seat to ensure transparency and maintain a good relationship with the customer. This approach fosters positive communication, allows the passenger to make an informed decision about their seating choice, and enhances overall customer satisfaction.

Understanding the financial implications is crucial for passengers, as some may not be aware of the additional costs associated with choosing a different seat. Providing this information not only helps in managing expectations but also allows the passenger the opportunity to either accept the changes and pay the necessary fees or decide to return to their original seat if they prefer. This commitment to customer service aligns with the role of flight attendants in creating a welcoming and helpful atmosphere on board.

In contrast, ignoring the passenger or informing them that they cannot sit there could lead to frustration and dissatisfaction, while changing their seat without notice would undermine trust and could be seen as unprofessional. Clear communication is key to ensuring the passenger feels valued and informed about their choices.