Flight Attendant 1, Delta Flight Attendant Interview Practice

Question: 1 / 400

What was a key method used to resolve a conflict among coworkers during a presentation preparation?

Addressing the issue privately

Using leadership skills to facilitate a meeting

Using leadership skills to facilitate a meeting is a key method for resolving conflicts among coworkers, especially during collaborative tasks like presentation preparation. This approach allows for a structured environment where all parties can voice their concerns, feelings, and suggestions. By facilitating a meeting, a leader can guide the discussion, ensuring that it remains productive and focused on finding a resolution rather than allowing emotions to escalate. This method fosters open communication and helps ensure that all team members feel heard and valued, which can lead to better collaboration moving forward.

In contrast, addressing the issue privately, though it can be effective in certain situations, may not always allow for all team members to engage in the resolution process collectively. Ignoring the conflict can lead to unresolved issues that can worsen team dynamics and negatively affect the quality of the presentation. Delegating responsibilities might create clarity in tasks but does not directly tackle the underlying conflict, which remains unresolved and can resurface later in the collaboration. Thus, utilizing leadership skills to convene a meeting stands out as the most effective conflict resolution method in this scenario.

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Ignoring the conflict to avoid tension

Delegating responsibilities to others

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